Disputes

If you were charged for a request that failed or returned incorrect results, you can submit a dispute to receive a credit.

When to file a dispute

  • You were charged but the response was an error (e.g. the upstream returned a 500)
  • You were charged more than the advertised price
  • You were charged twice for the same request
  • The response was truncated or corrupted

How to file

  1. Go to the dispute portal at cn2.ai/buyer/disputes
  2. Enter the request ID from the Payment-Receipt header of the response you received
  3. Describe what went wrong and what you expected
  4. Submit — cn2.ai reviews the dispute and credits your balance if the charge was incorrect

How resolution works

Dispute credits are applied to your MPP balance. This balance is automatically deducted from your next request's payment challenge — if you have a $0.003 credit and your next request costs $0.003, you pay nothing.

Credits are not refunded to your original payment method. They are applied as a discount on future requests.

Automatic detection

cn2.ai also monitors for billing anomalies automatically. If the platform detects that you were charged for a request that should not have been billed (for example, an error that was misclassified as a success), a credit is issued proactively without you needing to file a dispute.

Timeline

  • Small disputes (under $5) are typically auto-credited within minutes
  • Larger disputes are reviewed manually and resolved within 24 hours
  • You can check the status of your disputes at any time in the buyer portal